Returns and Refunds Policy

RETURNS
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Our policy lasts 30 days. If more then 30 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be returned to us in a reasonably new condition.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us until you have an Return Authorization Number.  

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  We will refund the full product cost amount minus shipping & handling. 

LATE OR MISSING REFUNDS 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@remarkablelifeusa.com

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@remarkablelifeusa.com and send your item to: 7781 Knightwing Circle, FORT MYERS, FL, 33912, United States.  Do not mail anything to us before you receive a Return Authorization Number. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING 
To return your product, you should mail your product to: Remarkable Life USA 9730 Commerce Center Court Fort Myers, FL 33908, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

SPECIAL OFFER DETAILS
To be eligible to receive the full discounts for the Super Pillow, you must purchase a Sona Pillow and Super Pillow together within the same order. If you wish to do a return you must return both pillows.